Frequently Asked Questions
Everything you need to know about our premium ski gear and services.
What is the standard shipping time for orders?
Standard shipping typically takes 3 to 5 business days within the continental US and Europe. Expedited shipping options are available at checkout.
What is your return policy for skis and equipment?
We offer a 30-day return policy for all unused products in their original packaging. Please note that mounted skis are considered customized and are not eligible for return.
Do my blackcrows skis come with a warranty?
Yes, all our skis are covered by a 2-year manufacturer warranty against defects in materials and workmanship from the date of purchase.
How do I choose the right ski length for my height and skill level?
We provide a detailed size guide on each product page. Generally, freeride skis should be close to your height, while big mountain skis may be slightly longer for increased stability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Klarna in select regions.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery address.